I got £100 for receiving bad service from a bank today.
I wasn’t expecting that but after trying to switch accounts for over six weeks, and the bank being unable to make a change this afternoon, after I had been told that it was possible over the phone, I decided to complain.
I was taken into a side room, the complaints procedure explained and my complaint documented. At no time did I ask for or expect £100.
At the beginning of the meeting, they asked me what I would like to do next with the bank, i.e. what I wanted to achieve as a result of the complaint. I said that in all honesty I didn’t want to bank with them any more, but the interest rate is so good that I would be silly …